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Cloud phone systems don’t need users to be on-site to reach a dial tone.
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Cloud-based multi-line phone system - This modern phone system exists in the cloud to provide unlimited phone lines for phones to use.Both of which need many technical skills to manage. Examples include a Private Branch Exchange (PBX) or Key System Unit (KSU). On-premises multi-line phone system - This aging on-premises phone system requires telecom equipment.When you hire new employees and scale your customer base, the single-line approach hinders your growth.īusinesses can set up a multi-line telephone system in one of two main ways: When the line is in use, callers will be directed to a voicemail or a busy signal. Likewise, they have one phone number assigned to them. Multi-line phones differ from phones with a single line that can only maintain one phone call at a time. It enables employees to place calls on hold, dial internal or external numbers, and return to the line.